Register guests, issue room keys, and provide information on hotel services and room location. Answer phones
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in a prompt and courteous manner.
Accurately process all cash and credit card transactions in accordance with established procedures including but
not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/
securing assigned bank.
Responsible to maintain the security of cash, credit card transactions, and guest information.
within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where
possible to maximize revenue.
Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with
regard to room type and length of stay pricing.
Promote teamwork and quality service through daily communication and coordination with other shifts and
Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel.
Follow all local laws with regard to alcoholic beverage sales.
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Issue, control and release guest safe-deposit boxes.
Comply with federal, state and local laws regarding health, safety, and alcohol services.
Perform other duties as assigned.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting or pulling items weighing up to 50 pounds.
Frequently handling objects and equipment.
Standing for extended periods of time.
Will be required to work mornings, evening, weekends, and holidays.